1. How do I adjust the pass marks in the software?

Due to the DSA being able to change the pass marks for the Theory and Hazard Perception tests we have included options pages, which enable you to do the same. This is because the default settings on this CD-ROM may be higher or lower than the actual pass mark set by the DSA. Please ensure you set the pass mark to the desired rate.

To change the pass mark in the Theory program select ‘Options’ from the main menu and then click ‘Exam mode options’. You can adjust the pass mark here.

To change the pass mark in the Hazard Perception program select ‘Settings’ from the main menu and then click ‘Main settings’. You can adjust the pass mark here by clicking and dragging the slider bar

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2. The video won't work in the Hazard Perception program

This problem is related to the Samsung PC Suite software currently installed on your computer.

The Samsung PC Suite uses a video codec that conflicts with the codec used to display the videos in the Hazard Perception software.

To solve the problem, you'll need to uninstall the Samsung PC Suite software from your computer:

1. Go into Control Panel > Add/Remove Programs, locate Samsung PC Suite in the list, and choose the option to uninstall it.

2. Restart the computer.

You should now be able to view the video clips in the Hazard Perception software.

If you do use the Samsung PC Suite software, please download and install the latest version from Samsung's website, as the problem does not seem to occur with the latest version.

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3. I get a message when trying to run the Driving Test Theory CD asking me to change my screen font size. How do I do this with Windows XP?

1. Right Click anywhere in a blank space on your Windows Desktop.

2. Select 'Properties' from the menu that pops up.

3. Click the 'Settings' tab at the top of the display properties window.

4. Click the 'Advanced' button at the bottom.

5. Select 'Normal Size (96 DPI)' from the drop down list.

6. Click 'OK' to the message that pops up

7. Click 'Apply'

8. Click 'Yes' to the next message that pops up.

9. Then click 'Close' on the display properties.

Restart your computer when prompted and the program should now work.

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4. Nothing happens when I insert the disc

If nothing happens when you insert the disc and you've tried following the installation instructions it's likely that you only have a CD-ROM drive in your computer.

This product comes on a DVD, so you need a DVD-ROM drive in order to use it. Please check to see if you have a DVD drive in the computer. Normally it will say DVD-ROM on the front of the drive itself, if not, follow the steps below to check.

Windows XP/2000

1. Click 'Start', then right click the My Computer icon and select 'Manage' from the menu that appears

2. A computer management console will then appear.

3. Click on Device Manager on the left

4. Then look in the right hand pane of the window

5. Click the '+' next to DVD/CD-ROM Drives

Windows 98/Me

1. Right click on My Computer on your desktop and select 'Properties' from the menu that appears.

2. Click the Device Manager tab at the top of the Properties window

3. Click the '+' next to CDROM

Below that you will then see the name of your drive. If you don't see DVD mentioned anywhere in the name, you have a CD drive in your computer.

The only way you will get the disc to work is to buy a DVD drive for your computer. Your local computer shop will be able to supply you with one for around £15 - £20

If you have got a DVD drive in the computer and the disc still won’t work, please contact Technical Support

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5. How do I access the Mock Practical Test and/or Highway code section?

You'll need to load the Theory software from either the shortcut on your desktop or start menu.

Then on the main menu in the software, the Mock Practical Test can be accessed by clicking the 'Watch a mock practical test' option.

The Highway code section is also accessed on the main menu via 'Learn about Theory of Driving' then by clicking on 'Highway code'.

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6. ('30/Dec/99' is not a valid date and time) Error Processing XML - DateAdded

This issue is related to your windows installation.

Here is what you need to do to fix the problem with your windows installation:

1. Uninstall the Driving Test Software and at the end of the installation you are asked if you wish to delete the driver records, which you must say YES to delete them.

2. Go into the CONTROL PANEL and click on REGIONAL AND LANGUAGE OPTIONS

3. On the first page click on CUSTOMIZE and a new window should appear.

4. On the new window click on the tab labelled TIME and make sure:

   • TIME FORMAT is set to: "HH:mm:ss"

5. Now click on the tab labelled DATE and make sure:

   • SHORT DATE FORMAT is set to: "dd/MM/yyyy"
   • LONG DATE FORMAT is set to: "dd MMMM yyyy"

6. Once you have changed the settings, click on APPLY and then OK, restart your computer.

Now you can install the Driving Test software and use it without any issues.

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7. You are running in SMALL FONTS, how do I fix this?

Carry out these below first:

1. Right click on your desktop and select properties from the list.

2. Click on the 'Settings' tab

3. Click on the 'Advanced' button

4. Click on 'General' tab

5. Under 'Font Size' change 'Large Fonts' to 'Normal Fonts'

6. Click on Apply and then OK. Now restart your computer and everything will be back to normal.

7. If 'Normal Fonts' is already selected then change it to 'Large Fonts' Click on Apply then OK, restart your computer.

8. Now repeat steps 1 to 6.

Then:

1. Right click on your desktop and select properties from the list.

2. Click on the 'Appearance' tab

3. If FONT SIZE is selected as NORMAL change it to LARGE FONTS

4. Click on APPLY then OK and restart your computer.

5. Right click on your desktop and select properties from the list.

6. Click on the 'Appearance' tab

7. Change the FONT SIZE back to NORMAL

8. Click on APPLY then OK and restart your computer.

Then you should now be able to run the software as intended.

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8. ERROR $80004005 or similar

This problem is related to the Samsung PC Suite software currently installed on your computer.

The Samsung PC Suite uses a video codec that conflicts with the codec used to display the videos in the Hazard Perception software.

To solve the problem, you'll need to uninstall the Samsung PC Suite software from your computer:

1. Go into Control Panel > Add/Remove Programs, locate Samsung PC Suite in the list, and choose the option to uninstall it.

2. Restart the computer.

You should now be able to view the video clips in the Hazard Perception software.

If you do use the Samsung PC Suite software, please download and install the latest version from Samsung's website, as the problem does not seem to occur with the latest version.

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9. List Index Out Of Bounds

This may occur on your PC if you try creating a user account to use the software.

The simple answer to fix this is to:

1. Reboot the computer into SAFE MODE (Instructions below).

   Windows Vista

   1. Restart the PC.
   2. As soon as the boot up begins, press the F8 key. It's more successful if you tap continually at F8 until the Advanced Boot Options menu appears (If you receive a "keyboard error" message, reboot the PC and start again).
   3. Using the arrow keys select Safe Mode if it is not selected.
   4. Select Safe mode and then press Enter.

   Windows XP

   1. Restart the PC.
   2. As soon as the boot up begins, press the F8 key. It's more successful if you tap continually at F8 until the Windows Advanced Options menu appears (If you receive a "keyboard error" message, reboot the PC and start again).
   3. Using the arrow keys select Safe Mode if it is not selected.
   4. Select Safe mode and then press Enter.

   Windows 2000

   1. Restart the PC.
   2. When the black and white striped Starting Windows bar begins to be displayed at the bottom of the screen, press the F8 key. It's more successful if you tap continually at F8 until the Windows 2000 Advanced Options menu is displayed.
   3. Using the arrow keys select Safe Mode if it is not selected.
   4. Press Enter.

2. Then uninstall the software and install the software again.

3. Now run the software and create a user account and once you get to the main menu of the software, exit out and restart the computer.

4. Now in normal Windows you should be able to use the software as expected.

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10. The software hangs on a green screen

We've found this occurs in some cases if the software doesn't install correctly due to a conflict with other software installed on your PC running in the background.

Firstly, uninstall the Driving Test software from your computer. Do that via the Add or Remove Programs section in Control Panel (or Installed Programs section if running Windows Vista)

Please make sure you also choose to delete the user records at the end of the uninstall when prompted.

Once you've uninstalled, boot your computer into Safe Mode.

To boot into Safe Mode, turn your PC off, wait 10 seconds and turn it back on again. As soon as you've turned it back on again, keep pressing the F8 key on your keyboard repeatedly. You will eventually see an Advanced Startup Menu, choose Safe Mode from that menu and press Enter. Press enter again to load Windows in safe mode.

Once in safe mode, re-install the Driving Test software in the usual way.

Once installed, restart the PC and let it boot normally this time.

Once windows has loaded, log in if you need to and run the Driving Test software by double clicking the icon on your desktop or start menu.

The software should then run as normal.

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